Shipping Policy
Shipping Policy – Mobile Galaxy
Our Commitment to Seamless Shipping
At Mobile Galaxy, we are dedicated to providing you with a hassle-free and efficient shipping experience. We want to ensure that you are informed about our shipping procedures, so please read our shipping policy below.
📦 Processing Time
Once your order is placed and payment is successfully processed, our team will begin preparing your order. We work diligently to have your items ready for shipment within 24–48 hours.
🚚 Shipping Methods
To ensure the secure and timely delivery of your orders, we work with reliable shipping carriers. The shipping method selected for your order may depend on factors such as the delivery destination and the size or weight of the package.
For most orders, we offer standard shipping throughout Pakistan.
⏱️ Estimated Delivery Time
Our standard shipping typically takes 2–3 working days from the date your order is processed.
Please note that this is an estimated delivery time. Actual delivery times may vary due to factors beyond our control, including weather conditions, courier delays, public holidays, or other unforeseen circumstances.
🔍 Order Tracking
Once your order has been shipped, we may provide you with a tracking number through email, WhatsApp, or your customer account, depending on the available shipping service.
You can use the tracking number to monitor the progress of your shipment. Please note that it may take up to 48 hours for tracking information to be updated in the courier's system.
📍 Address Accuracy
To ensure successful delivery, please double-check and provide an accurate and complete shipping address during checkout.
Mobile Galaxy will not be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.
📦 Non-Delivery or Lost Packages
While lost packages are rare, if your order is not delivered within the estimated time frame or is lost during transit, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and determine the appropriate solution based on the specific circumstances.
📞 Need Help?
If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact our customer support team.
We truly appreciate your patience and understanding as we work to deliver your orders safely and efficiently while providing you with the best possible shopping experience.
Thank you for choosing Mobile Galaxy!