Return & Refund Policy

Return & Refund Policy – Mobile Galaxy

At Mobile Galaxy, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we’re here to help.

🔄 Returns

We accept returns within 7 days of receiving your order, subject to the following conditions:

  • The item must be unused and in its original condition

  • The product must be returned with its original packaging and accessories

  • Proof of purchase, such as an order number or receipt, is required

  • For mobile phones and electronic products, the item must not show signs of misuse, physical damage, or unauthorized repair

Items that do not meet these conditions may not be eligible for return.

❌ Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged products, unless the damage was caused during delivery

  • Items without original packaging or accessories

  • Products damaged due to misuse, negligence, or unauthorized repair

  • Personal care items for hygiene reasons

  • Sale or discounted items, if covered by a specific sale policy

💰 Refunds

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund

  • If approved, your refund will be processed within 5–7 business days

  • Refunds are usually issued via bank transfer or the original payment method, depending on the payment option used

Please note that the refund amount may vary depending on the condition of the returned product and the specific circumstances of the return.

🔁 Exchanges

We may replace items if they are:

  • Defective

  • Damaged during delivery

  • The incorrect item was received

If you need an exchange, please contact our support team and provide clear images or videos showing the issue.

🚚 Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective, damaged during delivery, or incorrectly sent

  • Original shipping charges are generally non-refundable

  • Additional shipping charges may apply for approved exchanges, depending on the situation

📩 How to Request a Return

To initiate a return or refund:

  • Email us at: caremobilegalaxy@gmail.com

  • Provide your order number and reason for the return

  • Attach clear images or videos if the item is damaged, defective, or incorrect

Our team will review your request and guide you through the next steps.

⚠️ Important Notes

  • Returns sent without prior approval may not be accepted

  • Please do not send any product back before contacting our support team

  • Processing times may vary during peak seasons or holidays

  • Products must be returned in accordance with the conditions mentioned above

🤝 Our Commitment

Your satisfaction is important to us. At Mobile Galaxy, we are committed to handling your concerns with fairness, transparency, and care. We always aim to provide a smooth and reliable shopping experience for our customers.